A couple of weeks ago, we decided to have lunch at the Raffles City branch of The Handburger. The previous times we ate there, they hadn’t gotten their “brand new look” yet, and we liked their burgers enough to eat there several times.
So we had really high hopes for a tasty burger lunch, but they were soon dashed by a young waiter who appeared either really ill with a cough and cold or was putting on a show of being really ill with a cough and cold. He coughed and sniffled into the palm of his hand several times, then went and served food without first going to wipe up whatever he sneezed or coughed into his hand.
I complained to the manager on duty, who said he’d speak to the waiter. About fifteen minutes later, the waiter was still doing the same thing, prompting me to ask the manager what he’d said to the waiter.
The manager then asked me, “What did the waiter do or say to you?”, prompting me to explain the whole thing again, this time, loud enough for the other patrons to hear. He then apologized and came back with a receipt that said he’d wiped out the service charge on our bill. Really nice of him to do so.
Then came the food. We began to ask him why the burgers were so amazingly tough, and before we finished asking our question, he explained that that was a common query, and that management had told him to tell patrons that with the new setup (and brand new look), they now “separate the fat from the meat, so with less fat, it is no longer so tender”. We quickly abandoned our second question of why the milkshake was so watery.
You heard it here. The Handburger sells bullshit.
6 thoughts on “Still made by hand, but sold out like a business”
Complain Complain Complain… You’re a disgrace.
Well, you really should fix those burgers and shakes of yours.
lol because they remove the milk from the milkshake, thats why its watery…
I was going to try the burgers there but a friend of mine said the same thing, food was bad even though it was cheaper than before.
I feel as a customer, you had all rights to voice out your feedback, whether at the restaurant itself or on your blog.
Thanks for the ‘warning’, perhaps I should try it out one day and see if I experience the same thing as you.
To Growup, you’re the disgrace instead. As customers, we have all the rights to feedback to the business owners if their goods are subpar. How would you like if you are served food by someone who is coughing and sneezing in front of you?